Pet Passages - Company Overview

A companion pet, considered to be a member of the family, brings immeasurable love, joy and happiness. When this beloved pet pet dies, the loss of that devoted friend can be devastating. Pet parents often seek the same level of care, with respect and dignity for their pet, as they would for their human family members. Unfortunately, for decades and still to this day, there is a significant lack of Federal and State regulations in place to guide and oversee the operations of pet funeral and cremation providers. With this lack of oversight, unethical practices can and do occur. Service levels, operational practices and standards vary greatly from pet cremation provider to pet cremation provider with no assurance in quality. Not only is this extremely concerning but it is very challenging for pet parents to find reputable pet loss providers that will care for their deceased pet with the respect and dignity their companion deserves.

Pet Passages is recognized as the leading authority in the Pet loss industry, committed to excellence in every aspect of our profession and is now the highest standard for pet loss professionals nationwide.

As North America’s largest provider of superior pet funeral and pet cremation services, Pet Passages is the name families and veterinarians turn to for professional and compassionate pet loss care. Offered through a very select network of family owned and operated facilities, the Pet Passages brand is your assurance of exceptional professionalism, quality and value along with unparalleled customer care and satisfaction.

We believe that creating meaningful ways to pay tribute to a beloved pet begins with compassion and an understanding that each pets life is valued and unique. For us, there is no greater responsibility than honoring and preserving the story and memories of a family’s beloved pet.

Each Pet Passages franchise location is individually owned and operated, designed to meet the needs of the franchise owner along with the needs of your pet parents.

Each Pet Passages franchise location is carefully screened for its commitment to quality assurance according to our highest brand standards concerning all operational procedures, facility amenities, interior design, furnishings, equipment and vehicles.

Pet Passages franchises utilize our comprehensive and proven Secure Passages pet identification, tracking and chain of custody policies and procedures that are designed to ensure peace of mind by guaranteeing that you will receive only YOUR companion pet’s cremated remains.

Pet Passages offers Pet Tales, the only exclusive, national online obituary system where you can honor and memorialize your pet through words, pictures, videos and music.

Pet Passages designs and manufactures its own high quality, dignified pet memorial product line including urns, grave markers, jewelry and support materials to help honor and commemorate the significance of beloved pets.

Pet Passages is the only organization/franchise opportunity that has an extensive training program with hands on instruction of the proper techniques to ensure the correct handling, care and cremation of deceased companion pets. We also provide ongoing educational programs designed to keep our members the most highly trained and informed pet loss professionals. We have also developed the most advanced, state of the art pet cremation software and technology available. Only upon completion of our extensive, all inclusive program at Pet Passages Academy, are franchise owners and staff recognized as certified pet funeral directors.

As a result, Pet Passages is the only franchise that provides continuity in exceptional pet loss services, making us the most committed, innovative leaders in the pet loss industry.

Pet Passages - How We Began

Mike Harris, following in the footsteps of his father and grandfather, is a third generation funeral director with a combined 70 years of experience.

In the late spring of 2008, within a short two months, Mike lost his two best friends and family members, Rottweilers Hannah and Luke. Devastated by the deaths of his loving companions, Mike wanted to give his deceased pets the same love and respect in death as he gave them in life, just as it would be for any one of his human family members.

As Mike researched and learned the options available to him in the Pet loss industry, he was appalled by the treatment and lack of dignity and care these beloved pets received upon their passing. Everywhere he looked he found the same mistreatment

His loss then became his dream and dedication. Given his education, training, experience and family heritage, Mike knew it was his responsibility to improve the quality of Pet loss care not just in his home town but across the nation. He set to gather as much information and learn as much as he could about Pet loss services. In 2009, Pets At Peace by Harris Funeral Home was created.

With the instant success of their new pet funeral home and crematory, Mike realized that with his business model, training and experience, he could help pet parents all over the country. In August of 2011 , he created Pet Passages, a company that truly set the standard of dignified, highest quality care for the this ever expanding Pet loss industry. Mike’s dedication to loving care and professionalism, combined with the latest technology and training has made Pet Passages the absolute best providers of pet funeral and cremation services.

Each Pet Passages franchise is independently owned and operated according to our highest standards, meeting your needs and the needs of your pet families.

The owners and staff of each location undergo a thorough training program at Pet Passages Academy and upon completion and demonstration of proper skills, are only then certified as Pet Passages pet funeral directors.

 

Guiding you through the loss of your pet… because your pet is part of the family.

As North America’s largest provider of pet funeral and pet cremation services, Pet Passages is the name families and veterinarians turn to for professional and compassionate pet loss care.

Offered through a very select network of family owned and operated service providers, the Pet Passages brand is your assurance of exceptional professionalism, quality, and value, in addition to unparalleled customer care and satisfaction.

Our licensed affiliates and franchisees believe that creating meaningful ways to pay tribute to a beloved pet begins with compassion and an understanding that each pet’s life is truly unique. For us, there is no greater responsibility than honoring and preserving the story and memories of a family’s beloved pet.

Pet Passages is not an association, and therefore, we do not have an open membership to just anyone willing to pay dues. Each location is individually owned and operated so that the focus is on you, the pet parent, and not the stockholders or investment partners.

Each Pet Passages licensed affiliate is carefully screened for its commitment to quality with regard to facilities, equipment, service level, and ability to meet the exacting standards that Pet Passages sets forth.

Each Pet Passages franchise location has to meet very specific Pet Passages brand requirements concerning all operational procedures, facility amenities, interior design, furnishings, equipment, and vehicles. As a result, Pet Passages can provide continuity of exceptional pet loss service from any one of our franchise locations! As the innovative leader in the pet loss profession, we are very proud to say that we are now the only pet loss provider who can offer this high level of continuity to North America.

Pet Passages is the only organization that has an extensive training program which includes actual hands-on instruction of the proper techniques to ensure the correct handling, care, and cremation of deceased companion pets. All Pet Passages affiliates and franchisees are immersed in our rigorous training program at Pet Passages Academy, and upon completion, they are recognized as Certified Pet Funeral Directors.

Pet Passages affiliates and franchisees utilize our comprehensive and proven Secure Passages pet identification, tracking, and chain of custody policies and procedures that are designed to ensure peace of mind by guaranteeing that you will receive only your companion pet’s cremated remains.

Pet Passages also provides its affiliates and franchisees with an ongoing educational program designed to keep them the most highly trained and informed pet loss professionals. We have also developed the most advanced, state-of-the-art pet cremation software and technology available anywhere.

As an exclusive benefit to our pet parents, Pet Passages offers Pet Tales, the only local and national online pet obituary system where you can honor and memorialize your pet through the use of words, pictures, video, and music.

Finally, Pet Passages designs and manufactures its own product line of high quality, dignified pet memorial products – including urns, grave markers, and jewelry, as well as grief support materials – to help honor and commemorate the significance of the pet in the lives of pet owners.


Pet Passages
 is committed to the pet loss profession through the proper care of deceased companion pets, continued education and training, and pet parents everywhere. With this in mind, Pet Passages has gained the recognition and distinction as North America’s best-in-class pet loss provider.

A companion pet can bring immeasurable love, joy and happiness to their family, as they are often considered a member of the family. When a beloved pet dies, the loss of that adored friend can be devastating. During this time of loss, pet parents often seek the same level of care, respect and dignity for their pet as they do for their human family members.

Unfortunately, for decades and even still to this day, there is a significant lack of Federal & State regulation in place to guide and oversee the operations of pet funeral and pet cremation providers. With this lack of oversight the potential for unethical practices can and do occur. Service levels, operational practices and standards vary greatly from pet cremation provider to pet cremation provider with no assurance in quality. Not only is this extremely concerning but it is very challenging for pet parents to find reputable pet loss providers that will care for their deceased pet with the respect and dignity their companion pet deserves.

Pet Passages is recognized as the leading authority within the pet loss profession and not only has Pet Passages met the above challenge, we are committed to our profession with our main goal being to constantly raise the bar and be the standard bearer of quality for pet loss professionals nationwide.